It’s in the DNA of all us.-colleagues to stay constantly alert to trends, opportunities, and innovations. We’re curious and eager to dive into everything. We explore new technologies and digital possibilities to the fullest, aiming to delight our clients with valuable improvements.
CLOMP: structural innovation in our workflow
Helping our clients proactively – that’s what we love most. But let’s be honest: when things get very busy (which happens quite often), hands-on work with innovations can sometimes be overlooked. To everyone’s regret, because forward-thinking, coming up with new ideas and solutions, and sharing knowledge are integral to digital partnership. That’s why we have structurally embedded it into our way of working. And not just a little. We’ve reserved half of our developers’ hours for this new workflow, which focuses primarily on proactively serving our existing clients alongside handling support requests. This process is often called ‘Client Opportunity Management Process.’ We call it ‘us. CLOMP.’
Forward-thinking, coming up with new ideas and solutions, sharing knowledge – these are essential to digital partnership
how it works in practice
How does it work? An example. We sometimes ask ourselves if it’s possible to design the structure or flow of forms in such a way that filling them out becomes even more user-friendly, resulting in higher conversion rates. Within us. CLOMP, we investigate this, determine how to translate it into our forms platform NGO Suite, identify which clients can benefit from it, and evaluate its costs and outcomes. We present the findings to colleagues and collectively develop even smarter solutions. Our clients are also actively involved to provide input and feedback.
Another typical CLOMP topic is AI and the rapid developments it brings. us. CLOMP allows us to stay on top of these advancements and continuously explore how innovations in this field can help our clients, for example, by improving or automating processes.
the benefits for our clients
The advantages of this new workflow for clients are clear: more attention to their (future) needs, better service, stronger partnerships, and an excellent customer experience. And because we can offer innovative solutions broadly and co-invest in their development, we keep costs as low as possible. This is crucial for our clients, who largely depend on digital technology for their success but prefer to dedicate every euro directly to their good causes.
By offering innovative solutions broadly and co-investing in development, we keep costs as low as possible
the joy of collaborating on innovation
Of course, us. CLOMP was created for the benefit of our clients. But hey, it doesn’t hurt that it makes working at us. even more enjoyable, right? To feel challenged every day, to grow, to play with top-notch technology, to keep up with trends, and to co-create the best digital solutions? With us. CLOMP, everyone contributes, every idea counts, and we place ourselves even more firmly in our clients’ shoes while leading the industry as a digital agency. In short: with us. CLOMP, we deliver the best for everyone